I have a beautiful commute through the scenic rolling hills of Pennsylvania each morning on my to the Jay Group headquarters. The ride is almost always stress-free but this morning my idyllic ride and Grande Pumpkin Spice Mochaccino Latte were rudely interrupted. This morning I stopped to take note that the trees aren’t just beginning to show hints of autumn color, they’re well on the way to peak beauty. It’s Q4. Game on.
Topics: Contact Center
In a move that was widely reported, and I’m certain closely monitored by their competitors, Toys R Us just announced that they would be offering Free Shipping on all purchases of $19 or more. That’s a 60% reduction from the prior $49 threshold and arguably one of the best offers customers will find this shopping season. How are they making that offer, and maybe more importantly, how can YOU offer free shipping without breaking your bank?
We’re honored to welcome guest author Curt Barry to the Jay Group blog. Read how successfully managing inventory lets multichannel businesses reduce the total amount of inventory maintained on hand, free their capital, improve cash flow and reduce operating expenses.
Congratulations to the graduates of the Elizabethtown College School of Continuing and Professional Studies!
At the ceremony, held Saturday May 16th, Jay Group President & CEO Dana Chryst delivered the commencement address and was privileged to receive an honorary Doctorate in Business Administration.
The theme of her speech was “Curiosity” and during it she praised the uniqueness of what these students have just completed.
I recently read with great interest an article targeted at retailers who might be considering whether or not Fulfillment by Amazon was the right solution to be their ecommerce fulfillment service provider. For anyone who might be considering the FBA option, I wanted to share a checklist of my own as a further aid in your decision making process.
I saw Curt Barry’s post in MultiChannel Merchant's Operations and Fulfillment newsletter the other day and I thought it perfectly captured the importance of great customer service. If you haven’t read it you should, because it provides great insights into the consumer experience and the perils of under-serving your customers.
Topics: Contact Center
Let’s be honest. No one likes writing an RFP. They're complicated documents whose outcomes have far-reaching consequences.
But, sending Request for Proposals (RFPs) to potential fulfillment providers is without a doubt one of the best ways to gauge what each company offers, how their corporate culture works, and whether or not they provide fulfillment solutions aligned with your needs.
If you’re old enough to remember Book-of-the-Month or CD clubs then you’re old. Like me.
A colleague and I were discussing these venerable veterans of the direct-to-consumer business model the other day and we both agreed that even though times have changed, you shouldn’t underestimate the timeless viability of continuity programs in your business. As my colleague put it, "it’s the gift that keeps on giving."